Frequently Asked Questions

General Info

Is there a carpark?

Yes, at $1.40/hr, but there are limited parking lots. There is also a multi-storey car park across the road.

What are the modes of payment?

We accept cash, NETS, MasterCard, Visa, American Express and GrabPay.

What are the things that I need to wear/bring for climbing?

You should wear comfortable clothes (preferably knee length shorts or tights) and socks. Climbing equipments (harness and climbing shoes) can be rented here at the gym.

Do I need a waiver?

Yes, you will be required to fill up the waiver form here. A parent/guardian is required to sign on behalf of any customer under the age of 18.

I am a beginner what can I do?

You can try our auto-belay lanes or bouldering. Alternatively, you could sign up for our Experiential Climb program. Participants will get to try top rope and bouldering under an instructor’s guidance.

More programmes can be found here.

What kind of grading system do you have?

For top rope and lead climbing, we follow the French grade system, our easiest being 5c. The hardest grade is usually a 6c+ or 7a on the top rope and 7c+ for lead climbing.

For bouldering, we follow the Hueco V grading. Our boulders are mostly in colour circuits, for example, a V5 uses blue holds only.

Facilities

Are there showers/water coolers?

Yes, we do have male and female showers. There is also a water cooler in the gym.

Are there auto belay lanes?

There are 8 auto belay lanes with the difficulty ranging from 5c onwards.

Are lockers provided?

Yes, please bring your own padlock as it not provided. We do rent out padlocks at the cost of $2 each. No overnight usage is allowed.

How high are the climbing walls in the gym?

Auto Belay Walls – 8m

Top Rope Walls – 9m & 14m

Lead Walls – 14m

Speed Wall – 15m

Boulder Walls – 5m

Top Rope

I know how to belay but don’t have certification. Can I belay at Onsight?

Book an ABD verification test here. You will only be allowed to belay after you have obtained the verification tag.

I am only able to belay with an ATC. Can I belay at Onsight?

No, we only allow the use of assisted braking devices (ABD) in our gym.

I have SNCS Level 1/2 or the old lead tag, do I still have to do the verification test?

Yes, because SNCS L1/2 and the old lead tag was based on the use of an ATC. The new verification is based on belaying with ABDs.

How do I sign up for the verification test??

You can sign up here.

I am a tourist. Can I belay or lead climb at the gym?

Yes, you will be able to after going through the verification test. Please book the test in advance, we do not accept walk-in appointments for our verification test.

Passes

How long will the multi-passes be valid for?

They are valid for 1 year from the date of purchase.

Are my multi-passes transferable?

No. You can only share your passes with your friends if you are present in the gym.

Are there any student rates?

Yes, it is only applicable to students age 20 & below before 6pm on weekdays and the whole day for weekends and public holidays. Please present a valid student card.

The student rate is applicable to full-time, part-time, local and international students.

Can I freeze my season pass account?

Yes, for a fee of $10 here.

How long can I freeze my account for?

There is no limit in the duration.

Children

Do we host birthday parties?

Yes, we are able to hold birthday parties. The cost is $380 for a minimum of 10pax. It is inclusive of entry & rental fee, instructor fee and GST. We will only provide banners and balloons for the party. Food is not provided.

What are the minimum age and height for kids?

The minimum age is 5 years old with a height of at least 84cm.

ABD Verification

I have the old lead tag; do I need to take the new verification test?

Yes, the new tag shows that you are proficient in belaying using an assisted braking device (ABD) while the old lead tag shows that you are proficient in belaying using a tubular device (ATC).

I don’t have a belay tag, am I still allowed to climb/ belay?

You will only be able to climb Top Rope (no belaying allowed), Auto belay and Boulder.

I am already SNCS Level 1/2 certified, why do I need to do the verification?

The level 1 / 2 certification passing standard is based on the tubular device (ATC) which was set by Singapore Mountaineering Federation (SMF). Our gym requires belayers to know how to use ABDs.

Displaying a verification tag is our in-house gym rule.

I took the SNCS Level 1/2 classes at Onsight and learned how to use the ABD, why do I need to do take the verification test?

As addressed on the previous point. This is a collective effort by Onsight, Ground Up and Climb Central to create a new standard across the gyms. Starting from January 2018, all participants of the SNCS Level 1/2 classes or our Onsight Top Rope/Lead Climbing Workshop will receive vouchers they can use to take one verification test and one practice session for free.

Your staff already verified me the last time I was here. Why do I need to do the verification?

Unless you were issued a verification tag, any guidance from our staff does not count as passing the verification test.  Belayers are not allowed to belay without the tags as the rule to display the tags was enforced from 1st January 2018.

Why were we not informed of this tags?

Information regarding the new verification standards as well as the mandatory use of ABDs had been displayed on our website, social media as well as in print all around the gym since July 2017. This was to ensure that all climbers have enough time to learn the new standards and take the verification tests.

Is my friend required to pay for the verification again if he/she has been verified and is helping me with the verification?

No, payment is only required if you have not been verified; or given a voucher.

How much will I have to pay for the verification?

Find out more here. Entry fee will only be charged if you plan to climb before or after the verification.

Why do I need to pay for the verification when I already did for the old one?

The fee is meant to cover the loss of man-hours of our staff who are doing the verification. We hope you understand that the verification system is to create a safer climbing environment.

I do not have a partner can I still do the verification?

Unfortunately, our verification requires you to have a partner. You can look for someone who is already verified. No payment for assisting you with verification will be needed.

I cannot make it for the verification slots. Are there any other days?

Let us know and we do our best to arrange a session for you. Alternatively, you can check with Ground Up and Climb Central for a different time slot.

Even if I have the old lead tag, can I still top rope belay?

You need the new verification tag, as the old lead tag is based on ATC and is no longer recognised.

I am verified by another gym, do I still need to take the verification?

There is no need to take another verification as long as it is the new verification based on the ABD that is issued by Climb Central, Ground Up or Onsight.